| Jay Scott : Daily Whale : archive : 1998 : 5 August 1998 |
Technical support is like tactical air support. First you call for it. Then you wait too long. Finally, there's impressive noise, and you can't see what's happening through the smoke but you're sure that your problem is being solved. Then the smoke clears--and occasionally your problem is solved.
copyright 1998, 2003 Jay J.P. Scott
<jay@satirist.org>